Property, asset & estate management

We appoint a dedicated Client Account Manager to manage every client relationship, and that person is either a partner or an associate within Carter Jonas. The successful management of properties relies upon a good level of communication between the client, the agency and the tenant, and therefore we recommend regular client management meetings.

Our reporting pack includes:

• Current tenancy schedule

• Lease renewal/rent review schedule

• Service charge budget

• Periodic client financial report, including all income and expenditure

There may be a number of reasons why you might choose to leave the management of your rental property to Carter Jonas – for example, because you are busy or live a long distance away. We can suggest a couple more reasons that are less obvious but just as important: statistically, tenants tend to stay longer in properties that are professionally managed, and often it is something that corporate tenants insist on.

We operate a helpdesk to ensure that there are never any delays in communication. The helpdesk will either deal directly with the following matters or nominate a team member to do so:

• All property information requests and enquiries

• Requests for landlord’s consent

• Reactive response to repair and maintenance issues

• Dealing with building insurance claims

• Receiving and logging legal documentation

The helpdesk enables fluid communication between all parties and means that issues are dealt with quickly and efficiently. It is structured so that any email request is circulated among all team members, ensuring an efficient response. All helpdesk queries are recorded on our helpdesk log, and this is reviewed weekly by the account manager to ensure that all queries have been resolved in a timely manner.